If you are a current customer you have probably noticed “Active (1)” and “Active (unlimited)” show up in the status column of the list of students in your account.
No, this is not an attempt to confuse you or keep you guessing.
We’ve simplified our brand new credits-based billing. Our well-meaning attempt to help you grow your business by offering discounts for one-off diagnostic tests you might want to administer at a local school thoroughly confused most everyone we tried to explain it to. So we have come up with a new, simpler (we think) scheme:
- 1 credit = 1 test
- 2 credits = unlimited grading for one student for one month.
Here is how this will work:
We are starting with a student account that has a status of “Idle”. This means you have just created a new account or you haven’t graded any tests for that student in over a month. Under the credits-based billing, we do not charge you anything for a student with a status of “Idle”.
It’s Aug 18, and you grade a test for that student (either by processing the scanned paper bubble sheet, or by the student completing an online answer sheet, or you manually entering the student’s answers) – we charge you 1 credit. The student’s status changes from “Idle” to “Active (1)”.
On Aug 20 you grade a second test for that student. We charge you 1 additional credit. The student’s status changes from “Active (1)” to “Active (unlimited)”. You can now grade an unlimited number of additional tests for that student until Sep 17 without incurring any additional charges.
On Sep 18, the student’s status changes from “Active (unlimited)” to “Idle” and remains in that status until you grade another test. At that point the above process repeats itself.
Is that clear as mud? I hope it’s a lot clearer. The process happens automatically. You do not have to manage student statuses.
You can see a history of the credits we’ve charged you through Tools-Credits. This new 1-2 credit scheme started Aug 21. So any credit history before would be for the old scheme. Probably a bit confusing at the moment, but hopefully it will get a lot clearer as we move forward and the history fills up with Active (1) and Active (unlimited) entries.
And yes, you are probably wondering how we handle credits you’ve already purchased as you now need 2 credits to get unlimited test grading for one student for one month instead of 1. We’ve credited your account with the number of credits you currently have plus any credits you’ve used in the past month.
And yes, the price per credit has been reduced by half (or in some cases a little more than half).
We hope this makes the billing much easier to understand. No more … (I won’t attempt to give a quick summary of how we wanted to handle one-off discounted diagnostic tests)… just a simple 1 credit = 1 test, 2 credits = unlimited test grading for one student for one month.
Customers who have not switched to the new credits-based billing system, will see the new statuses and will be able to track their hypothetical credit usage under Tools – Credits. But you will continue to be billed for all student accounts that are not ‘archived/locked’.
And finally… right now is a good time to buy some extra credits. We have a ‘back to school’ special going on where you can purchase 40 credits for $40. That’s 40 tests for $40 or grading an unlimited number of tests for 20 students for one full month. This offer expires Oct 1, 2017.
We are currently working on the ability for students to take a complete timed tests with predetermined breaks through their student portal – and after that it’s finally your ability to send email notifications to students when a test is graded.